Thank you for entrusting the care and attention of your pet(s) to D.C. Woodward Veterinary Surgeons. We offer complete health care for your pet, involving diagnostic, medical and surgical procedures. In addition, we provide programmes of preventative health care and stock/provide general pet care products and diets.
This document details our practice terms and conditions.
All consultations are by appointment and these are available throughout the day at our surgeries at Ashby. A 24-hour emergency service is provided. Failure to keep an appointment may lead to a cancellation fee being charged.
All veterinary fees, drugs and diets are chargeable, and all are subject to VAT at the current rate. A fully itemised invoice is provided for every consultation, surgical procedure and medical treatment that your pet receives. Fees are determined by the time spent on your pet and also by the drugs, materials, equipment and consumables used. Our written fee list is available on request. A consultation out of normal hours (7.00pm – 8:30am) will attract a surcharge. In some circumstances a charge will be made for a telephone consultation.
Estimate of treatment costs:
On request, we can provide written estimates at the time of consultation as to the expected costs of investigative procedures and treatment. It is important to bear in mind that it is never possible to foresee the EXACT cost of treatment as often a pet’s illness will not follow a conventional or predicted course. Complications, biological events completely out of our control and unexpected intensive care may need to be addressed during a course of treatment.
You may be asked to deposit approximately half of the expected fee at the time of admission prior to surgery or treatment.
Charges made for services provided by 3rd parties e.g.: commercial laboratories, specialist radiographic reports, cremation fees etc, will be invoiced through us at the time and payment is due to ourselves. If your pet is referred by us to a specialist centre for more specialist diagnostic, medical or surgical procedures, fees due are not invoiced through ourselves but are paid directly to the specialist centre.
We can provide all medication needed for your pet’s treatment. Alternatively, if you so wish and on request, we can issue a prescription for each drug required. This can then be processed at most dispensing pharmacies. A charge will be made for issuing each prescription. The dispensing pharmacy will also make a charge for medication supplied which is not subject to NHS charges. We are quite happy to process prescriptions ourselves which have been issued by other veterinary surgeons.
Accounts are due for settlement at the time of each consultation, the collection of your pet after surgery or hospitalisation, and the collection of drugs or diets. Payment may be made using cash, cheque (with guarantee card) or credit/debit card. Direct claim payments through insurance companies are not accepted.
Fees are expected, due and payable at the time of treatment/collection. Clients cannot carry accounts with us and any outstanding balance may be subject to immediate interest charges levied at the partners’ discretion and at the rate of 5% of the total outstanding (deductible if full payment is made within 10 days). Any account still outstanding after 1 month will be subject to further interest charges of 10% per month, again deductible if full payment is received within 14 days. After 2 months and due notice, details of overdue accounts will be referred to an independent debt collection agency and further charges will be levied in respect of court costs and collection fees incurred during collection of any outstanding balance.
Any cheque or credit/debit card payment not honoured will result in the account being restored to the original value with further charges added in respect of bank charges and administration charges together with 5% interest on the original sum.