CHARLIE BURBIDGE – CREDIT CONTROL AND INSURANCE MANAGER
Charlie joined the practice in March 2007 as a full time receptionist, until having a baby girl and now works part time with us, dealing with our credit control and insurance claims. She joined our Management Team in September 2014.
Charlie has her NVQ level 2 and 3 in customer service, NVQ level 3 in retail, and she has attended various Veterinary Receptionist courses throughout her time in the practice and is currently undertaking a certificate in Veterinary Business Management.
She owns a beautiful tortie cat called Smudge.
JESS WALDRUM – HEAD RECEPTIONIST
Jess joined the practice in July 2012.
She has a keen interest in sports with numerous qualifications in that area
including a BA(Hons) Degree in Sport, Leisure + Culture. Jess is currently undertaking a certificate in Veterinary Business Management. She joined the Management Team in September 2013.
She has a Border Collie called Brew.
Diane joined our reception team in March 2014. She has an NVQ level 2 in business and administration and BTEC Certificate in health and social care. At home Diane has a Husky called Koda and a Collie called Merlin.
She enjoys trips to Newquay and walks in the country parks where Koda likes to pull her on a skateboard!
Lauren joined our reception team in October 2015.
She has 4 rabbits and 2 guinea pigs. They are a mixture of breeds including Cotton the Angora, Lily the Chinchilla cross Lionhead, Bilbo the New Zealand White, Snowy the Netherland Dwarf and Rolo and Chocolate the Guinea Pigs.
She also loves long countryside walks.
Alicia joined the practice in October 2015.
She has a black labrador called Oscar and a goldfish called George. She enjoys taking Oscar for long walks to lots of different places. Oscar especially likes going to the beach!
Kayley joined the practice in January 2016. She has a 1 year old Sprocker called Poppy and a rescue cat called Biscuit who love each other and both play fetch.
She loves the sunshine and being in her garden practising agility with Poppy.